Refund Policy

Effective Date: September 5th, 2026

Thank you for choosing The Stir Crazy Crafter as your trusted provider of Embroidery Patterns and Kits.
We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you.

1. Return/Exchange/Refund Timeline
   We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
   exchanges are accepted within 7 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

2. Acceptable Item Conditions
   To be eligible for a return or exchange, the item must be in its original condition, including all
   tags and packaging (if applicable). Please note that certain items may have specific conditions
   for return due to their nature, and these conditions will be clearly communicated on the product
   page.
3. Refund and Shipping Charges
   We understand the importance of transparent and fair refund and shipping charges. Our policy
   aims to be reasonable. We offer flat-rate shipping on returns dependant on where you are based.

For refunds, we offer the following options:

• Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.
• Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
• Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
• Partial Refund: In some cases, a partial refund may be provided if only part of the order is returned.
• Line-Item Refund: For items that are part of a larger order, we may issue a refund for the specific item returned.

4. Items Eligible for Refund/Return/Exchange

While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:

• Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.
• Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.
• Digital Products: Items that are downloadable immediately are not subject to be returned.

5. Refundable Items List
   To provide you with a clear understanding of the products that qualify for refunds, we maintain
   a list of refundable items. This list simplifies the process ensuring that you can easily identify
   items eligible for refunds.
   1. Duplicate purchases: If you have purchased the same digital pattern item twice on my website or Etsy webstore, one copy may be eligible for a refund.
6. Avoiding Chargebacks

Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights.

If you have any questions about our refund and return policy, please don’t hesitate to contact me at thestircrazycrafter@gmail.com. Your satisfaction is our priority, and we’re here to assist you.

Thank you for choosing The Stir Crazy Crafter!

The Stir Crazy Crafter

http://www.stircrazycrafter.com

September 5th, 2026